It takes between 7 – 10 business days or even up to 40 business days for certain products for us to deliver your order from the time you place the order on our site. ASIAUVSAA ensures that the fastest and most efficient dispatch & delivery chain is in place to get your orders to you as swiftly as possible from our warehouse. On dispatch we will send you a mail giving you the details of the courier service used. We are currently using only FedEx and Aramex for delivery across India.
We deliver to almost all locations within India. We do not deliver orders outside of India as of now. In case you are outside India you can place an order with us as long as you provide a valid delivery address within India.
We dispatch all parcels using a courier chosen according to your order or the type of products sold on the site, to offer you fast and reliable delivery. You can track your delivery via the My Account / My delivery page.
For all shipping services we will charge a flexible rate depending on your parcel’s location, weight, volume, fragility and the value of your order. The charges include fulfillment costs of your order. All shipping charges will be displayed at the time of checkout.
Cash on delivery
Cash on delivery option is not available as of now.
The goods will be delivered within 7 – 10 business days or for certain products up to 40 business days from the date of dispatch for all deliveries within India. Estimated delivery times are available from the moment you place your order. In the My Account / My delivery section, you can view the dispatch date of your parcel (available once your parcel has left warehouses) Once your parcel has been dispatched by our Logistics team, an email will automatically be sent to you.
Despite our best efforts and those of our courier, certain issues can arise before your parcel is delivered. In order to guarantee you seamless service quality, we promise to do our best to find the causes and resolve the problem in a timely manner.
What should I do if I cannot track my order online?
Once your parcel has been dispatched, an email containing your parcel information is sent to you automatically. You can then follow your parcel’s progress on our website by going to the My Account / My orders / Delivery tracking section. If you are unable to view any information regarding your parcel, we recommend that you contact us so we can follow up on your order at firstname.lastname@example.org or call us at our customer care numbers or by logging to our courier partner’s website.
What should I do if I receive a damaged parcel?
Please refer to refund policy segment on our website www.asiauvsaa.com
What should I do if a damaged parcel has been left for me?
If your parcel was left for you in your post-box, or if your neighbour has accepted it on your behalf, and it is damaged, the parcel is considered ‘Accepted’. If on opening your parcel you notice that items are damaged or missing, please inform us within 3 days of receiving the parcel by sending an e-mail. For further information on returns kindly visit our return policy.
I Have Only Received Part of my Order
Please be aware that your order may be dispatched in separate parcels and on different dates. If you have only received a part of your order, we recommend you visit the delivery tracking page in the My Account / My orders section. If shipment is still ongoing, your missing items will almost certainly be delivered shortly. If the shipment dates have lapsed and you have not received your entire order, please contact us by sending a mail to customer care.
Returning Items courier fees
Customers are responsible for paying for their own shipping costs for returning items.